Data Privacy Policy

1. Who We Are

Print Express
6 Cilliers Street, Kimberley, Northern Cape, South Africa
Phone: 060 848 1691
Email: printexpressnamakwa@gmail.com

2. Information We Collect

We collect information directly from you when you interact with our website or contact us, including:

• Contact details submitted through our enquiry form: full name, phone number, and email address.
• Enquiry details: your printer model (if provided) and the message describing what you need.
• Business profile information: business name, address, phone number, hours, and other details made public through our Google Business Profile listing.

We do not knowingly collect sensitive personal information such as ID numbers, financial account details, or health information through our website.

3. How We Use Your Information

We use the information you provide to:

• Respond to enquiries about ink, toner, printer rentals, and related products or services.
• Contact you by phone, email, or WhatsApp regarding your enquiry or order.
• Maintain accurate business information (name, address, phone, hours) on platforms such as Google Business Profile so customers can find and reach us.
• Improve our website and customer service.

We do not use your information for automated decision-making or profiling, and we do not sell your personal information.

4. Google Business Profile

Print Express maintains a Google Business Profile listing to share our business details (location, hours, contact information, and reviews) with customers searching on Google Search and Maps. Where we use the Google Business Profile API or related Google services, we access and manage only the business information necessary to keep our listing accurate and up to date — such as our address, phone number, business hours, and posts.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only with:

• Service providers who help us operate our website and communications (for example, email delivery or hosting providers), solely to the extent needed to provide those services.
• Google, where required to display or manage our public business listing (Google Business Profile).
• Authorities, where required by law.

6. Data Retention

We retain enquiry and contact information only for as long as reasonably necessary to respond to your enquiry, fulfil an order, or comply with legal and accounting obligations, after which it is deleted or anonymised.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.

8. Your Rights

Subject to South Africa's Protection of Personal Information Act (POPIA), you have the right to:

• Ask what personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to how we process your personal information.
• Withdraw consent, where processing is based on consent (for example, marketing communications).

To exercise any of these rights, contact us using the details in Section 1.

9. Cookies

Our website may use basic cookies or similar technologies necessary for the site to function correctly. We do not currently use cookies for advertising or cross-site tracking.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised.

11. Contact Us

If you have questions about this Data Privacy Policy or how we handle your personal information, please contact us:

Print Express
6 Cilliers Street, Kimberley, Northern Cape, South Africa
Phone: 060 848 1691
Email: printexpressnamakwa@gmail.com